Dear Board Member:
Thank you for your support in 2015! As we kick off the new year, we'd like to share some highlights of valuable time-saving services CMA offered last year. We hope your association enjoyed these benefits.
What better way than a Top 10 Countdown!
10
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Real-time viewing of violations and inspection photos for owners. (Compliance coordinators now employ iPads).
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9
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Increased use of our e-voting offering, to improve owner participation in board elections and involvement in community decision-making. (A 62% increase over 2014).
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8
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Expanded Customer Care staff, which now includes three bilingual representatives.
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7
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Introduced tracking of common area inspections through internal work orders, to record issues, oversee repairs
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6
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More use of e-statements by owners, thus saving associations the cost of printing and postage.
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5
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New user-friendly print community information booklets and online e-booklets for new owners. Owners have convenient access to more online association information and more electronic forms.
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4
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New online tutorial videos to help owners pay online, submit ACCs, view violations and account information and use other online services.
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3
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More affordable solutions for shared-screen and audio-video conferencing needs, such as board meetings. (Texas statute now allows video-conferencing for HOA open meetings).
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2
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Improved communications through Board Tasks. This online tool enables and captures manager and board communications on a centralized, secure server (no more searching through old e-mails)!
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1
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Better than 99% client retention among our associations!
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If you would like additional information on any of these services, please contact your Property Manager!
Happy New Year!
Your CMA Management Team
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