CMA Then and Now

Manager Admires Commitment to Values and Innovation

Rose Hill joined CMA in 1998 and advanced to the positon of Assistant Controller, a role in which she supervised Collections, Closing and Customer Care services.

Rose Hill, CMA Association Manager

Rose left CMA in 2009 and took a position as a Controller for a steel fabrication company, which gave her a more structured schedule and time to be with her family.  Serving in that role for three and a half years, she organized all their financial systems and fine-tuned their processes.  

“After that first year and a half, I didn’t have anything new to challenge my mind,” says Rose. “I couldn’t very well change how steel was fabricated! "

What made you want to come back to CMA?  Having a positive impression of CMA’s business values and ready to tackle a fresh challenge, Rose returned to CMA in January, 2013, this time as an Association Manager. 

What has changed at CMA through the years?   Rose says there have been some big changes. The company has become more specialized. “I supervised Customer Care, Collections, Closing and was the “go to” person for Accounting, as needed, when I was Assistant Controller.  Now each of those responsibilities is overseen by different supervisors.

“CMA taught me that change is good, as they are always looking for better ways to serve their clients and assist those that work for them.  I felt CMA allowed me to grow in so many ways with the new challenges we continued to face in trying to be the best." 

Rose also observed the effect of changes to state laws in recent years, which have had an impact on the financial procedures CMA performs for HOAs. For example, homeowners benefit by being able to set up payment plans.

 

How would you characterize your experience with CMA “then” and how it has been now?  I feel like I was a big part of CMA’s growth during my first career here.  I learned so much during that time as CMA went through two software conversions, upgrading to new technology. 

 

What is it like being on the front line as an association manager?  Being a Manager allows me to continue to touch those areas that I had worked with before -- accounting, collections, customer care. Now I’m learning more about reading the documents and how they apply to the responsibility of the Homeowners Association.  And in a customer-facing role, it’s nice to see the results from your efforts."

Does it help that you’ve also worked on the financial side of the business?  “I think so.  It’s just second nature for me to see if any expenses look out of line and send an FYI to the Board so they know we are paying attention.   It helps me to explain the budget to those board members that may not understand, as well as being able to converse with those board members that are ”budget and numbers” people.

What things have not changed about CMA since you first came to work here?  CMA still values great teamwork and is always looking for ways to improve systems and processes.  I enjoy knowing each day will bring a new challenge. I’m fortunate to work with great people who are knowledgeable and helpful.